Returns & Exchange
Returnable Items
You can return your items within 14 days from purchase. **
** Items must be unworn and in original packaging to be accepted for a full refund. All returns must be received within 10 days of receiving an RA number or the package will be refused. Any item returned without the security tag will be charged a 15% restock fee.
*** Items improperly packaged, damaged or scratched during return transit will be automatically disqualified from refund. Please ensure you package the items in its original jewelry card and pouch before placing item(s) in shipping box.
Items must be shipped within 5 days from receipt of return shipping label.
Non-Qualifying Items
Personalized
Custom-made personalized pieces, including monograms and nameplates, are final sale. These items are handmade to order and cannot be returned. You can find this information on the product pages as well as on your invoice.
Final Sale
Items purchased on sale and marked as FINAL SALE cannot be returned.
Gift with Purchase
Returning an order that included a free gift? Please be sure to include the gift with your return, or your refund will be adjusted to deduct the retail value of the gift.
USA Return & Refund Process
To return your order, please include the original invoice as well as the pieces in their complete original packaging. Upon approval of the return, a USPS return label will be sent to your email. You’re also welcome to use the shipping method of your choice instead of our return label. We are not responsible for lost return packages and recommend you insure and track your package.
Please address all returns to:
Nanda Jewelry Returns5505 Soledad Road
La Jolla, CA 92037
Refunds
You will receive an email notification once your return has been accepted.
Once we've received your return, please allow 2-3 business days for your return to be processed. A full refund will be processed minus any shipping charges incurred. Please note we can only refund to your original form of payment.
We are unable to refund any original shipping charges, if applicable.
Requesting a Refund
Follow the steps in our Returns page. If your order qualifies for a refund, we'll let you know via email when approved.
Tracking your Refund
Once a refund request is accepted, we will keep you up-to-date on the status of your refund via email.
Exchanges
At this time, we can only provide exchanges for damaged or defective items.
If you need to exchange it for the same item, email us at contact@nandajewelry.com. We will then send you instructions on how to exchange your piece.
