FAQs

Orders

When will my order ship?

We ship orders from our California warehouse Monday through Friday.

  • Orders placed Monday-Friday before 2:00 PM (PST) will be processed the same day and shipped the next business day.
  • Orders placed Monday-Friday after 2:00 PM (PST) will be processed the next business day and shipped the following business day after processing.
  • Orders placed Friday after 2:00 PM (PST) or over the weekend will be processed on Monday and shipped on Monday.

Pre-order items and custom pieces will ship after their allotted processing time.

When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email or track your order by clicking “My Account” and then “Orders.”

Why haven't I received a confirmation email?

It could either be because you entered your email address incorrectly at check-out or the email is in your Junk/Spam folder.

If neither of those are the problem, then email us at contact@nandajewelry.com and we’ll investigate.

Shipping

How much is shipping and when will I receive my order?

USPS First Class Mail (5 – 8 business days) FREE

USPS Priority Mail (2 - 3 business days): Calculated at checkout

UPS Ground (1 - 5 business days): Calculated at checkout

UPS Next Day (1 business day): Calculated at checkout

*These are delivery time estimates provided by USPS and UPS. USPS and UPS do not guarantee delivery dates or times.  Please note that some regions are having delays due to the pandemic.

Return to Sender / Incorrect Address at the time of Purchase:

If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department at contact@nandajewelry.com within 30 minutes of purchase to guarantee that your request can be completed.

All orders sent out with Free Domestic Shipping that are returned to sender due to incorrect information (on behalf of customer) will incur a US$10 re-shipping fee.

The Nanda Jewelry team works hard to get your orders out as quickly as possible and provide you with much support as possible for being a valued customer. However, in the case of a mistake of the customer entering a wrong address, the re-shipping fee will be the responsibility of the customer. 

PACKAGE DELIVERED BUT NOT RECEIVED

Nanda Jewelry is not responsible for packages that have been confirmed as delivered by the carrier, but not received. If after 21 days your package has still not been delivered, please reach out to our customer service team for further investigation. 

Do you ship internationally?

We only ship to Canada, UK and Australia at the moment.  We are looking to add more countries soon. Duty fees are included at time of purchase. 

Care

How should I care for my pieces?

To keep your pieces at their best, it is recommended that they are not worn all the time. It is also important to store them neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume.  You should also clean each piece with a cloth after each wear.

Wile our pieces are water resistant, some harsh chemicals may damage the  gold plating if submerged for longer periods of time. Also pack them carefully for travel.

How can I send my return back to Nanda Jewelry?

If your return is approved, you'll be emailed a return shipping label (at no cost to you).  For more information on returns, please refer to our Returns page.

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Nanda Jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Nanda Jewelry has the right to deny a return and have the item re-shipped to customers.

Alternatively, you can also use the shipping method of your choice. We are NOT responsible for lost return packages and recommend you insure and track your package. Please address all returns to:

Nanda Jewelry Returns
5505 Soledad Rd.
La Jolla, CA 92037

How will I receive my return?

You will receive an email confirmation only when your return has been processed completely.  Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page.

Can I exchange items?

At this time, we cannot process exchanges. For more information on exchange of damaged pieces, please refer to our Returns Page.

Payment & Billing

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, PayPal, and AfterPay.

Why was my credit card declined?

Most credit cards are declined because the billing address entered does not match the address your bank has on file. Please be sure to double-check this, and if that does not work, please contact your bank or choose a different credit card.

Promotions & Sales

Can I apply a promotional discount code to an already-placed order?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

When can I use my discount coupon codes?

Discount codes apply to all items that are not on sale.

 

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