FAQs

Orders

When will my order ship?

We ship orders from our California warehouse Monday through Friday.

• Orders placed Monday-Friday before 2:00 PM (PST) will be processed the same day and shipped the next business day.
• Orders placed Monday-Friday after 2:00 PM (PST) will be processed the next business day and shipped the following business day after processing.
• Orders placed Friday after 2:00 PM (PST) or over the weekend will be processed on Monday and shipped on Monday.

Pre-order items and custom pieces will ship after their allotted processing time.

When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email or track your order by clicking “My Account” and then “Orders.”

Why haven't I received a confirmation email?

It could either be because you entered your email address incorrectly at check-out or the email is in your Junk/Spam folder.

If neither of those are the problem, then email us at contact@nandajewelry.com and we’ll investigate.

Shipping

How much is shipping and when will I receive my order?

• USPS First Class Mail (5 – 8 business days) Free with orders $50+; otherwise calculated at checkout 
• USPS Priority Mail (2 - 3 business days): Calculated at checkout
• UPS Ground (1 - 5 business days): Calculated at checkout
• UPS Next Day (1 business day): Calculated at checkout

*These are delivery time estimates provided by USPS and UPS. USPS and UPS do not guarantee delivery dates or times.  

2023 HOLIDAY SHIPPING DEADLINES: 
(Order cutout 12pm PST)

• USPS Ground Advantage — Dec. 15
• USPS Priority Mail — Dec. 18

Lost or Stolen Packages:

Nanda Jewelry is not responsible for any lost or stolen packages shipped without Package Protection (available at checkout) to a confirmed correct delivery address. We automatically opt you in for package protection and by removing this from your order, you are taking responsibility for this shipment. When the package is in transit without protection, the carrier and the customer become responsible. 

Nanda Jewelry and its affiliates cannot be held liable in any way for the choice of shipping carrier.

Return to Sender / Incorrect Address at the time of Purchase:

If you place an order and you submit the wrong address at the time of purchase, please e-mail our customer service department at contact@nandajewelry.com within 30 minutes of purchase to guarantee that your request can be completed.

All orders sent out with Free Domestic Shipping that are returned to the sender due to incorrect information (on behalf of the customer) will incur a US$10 re-shipping fee.

The Nanda Jewelry team works hard to get your orders out as quickly as possible and provide you with as much support as possible for being a valued customer. However, in the case of a mistake of the customer entering the wrong address, the re-shipping fee will be the responsibility of the customer. 

 

PACKAGE DELIVERED BUT NOT RECEIVED

Nanda Jewelry is not responsible for packages that have been confirmed as delivered by the carrier but not received. If after 21 days your package has still not been delivered, please reach out to our customer service team for further investigation. 

Taxes/Duties/Refused Shipments (for International Shipments):

You are responsible for any additional taxes and duties. We are so sorry, but we cannot pre-determine customs fees and Nanda Jewelry is not responsible for any fees charged by customs. If you decide to refuse any shipments from Nanda Jewelry, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Nanda Jewelry. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.

Once your package has been received at Nanda Jewelry your refund or store credit will be processed within five (5) business days of receipt.  Refunds will be credited back to your original method of payment.  If you wish to make an exchange, please email you amanda@luvaj.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged).

Nanda Jewelry ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to Nanda Jewelry, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

Nanda Jewelry is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Nanda Jewelry.

Care

How should I care for my pieces?

To keep your pieces at their best, it is recommended that they are not worn all the time. It is also important to store them neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume.  You should also clean each piece with a cloth after each wear.

Wile our pieces are water resistant, some harsh chemicals may damage the  gold plating if submerged for longer periods of time. Also pack them carefully for travel.

How can I send my return back to Nanda Jewelry?

If your return is approved, you'll be emailed a return shipping label (at no cost to you).  For more information on returns, please refer to our Returns page.

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Nanda Jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Nanda Jewelry has the right to deny a return and have the item re-shipped to customers.

Alternatively, you can also use the shipping method of your choice. We are NOT responsible for lost return packages and recommend you insure and track your package. Please address all returns to:

Nanda Jewelry Returns
5505 Soledad Rd.
La Jolla, CA 92037

How will I receive my return?

You will receive an email confirmation only when your return has been processed completely.  Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page.

Can I exchange items?

At this time, we cannot process exchanges. For more information on exchange of damaged pieces, please refer to our Returns Page.